Freezing customers wait over an hour to speak to energy suppliers at up to 65p a minute

Freezing energy customers are waiting over an hour to speak to suppliers – at up to 65p a minute, a Sunday Mirror investigation found.

We made evening calls to Eon, British Gas, EDF, Scottish Power and SSE after customer complaints surged as temperatures plunged.

British Gas fared worst – we were left hanging for 79 minutes. The wait could cost £51.35 for people on the dearest pay-as-you-go mobile tariffs.