Foldable phone developed a black line along the crease within a year, company denied warranty, asked Rs 1.3 lakh to fix it; consumer court orders Google to pay Rs 1.1 lakh

A district consumer commission in Kasaragod has ordered Google to refund the entire amount a man paid for his foldable phone, months after the company denied his warranty claim and instead asked him to pay a repair charge nearly three times the price of the device.

The commission ruled that Google had first accepted the warranty claim and then reversed its own decision, blaming the fault on minor external scratches that had no connection to the actual defect. It called this deficiency in service and directed the company to pay a total of over Rs 1.1 lakh to the complainant.