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The Guardian - AU
The Guardian - AU
National
Josh Taylor

Fitbit taken to court by ACCC for allegedly misleading customers on refunds and replacements

Fitbit Sense
The ACCC has launched legal action against Fitbit, which makes fitness trackers and smart watches such as the Fitbit Sense. Photograph: Samuel Gibbs/The Guardian

Australia’s competition watchdog is taking fitness tracker giant Fitbit to court alleging the company misled customers in its refusal to provide refunds or replace faulty devices.

The Google-owned company is alleged to have told customers between May 2020 and February 2022 that they would not be entitled to a refund unless they returned a faulty product within 45 days of purchase or shipment.

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