‘Find a spot on the floor’: overcrowding complaints grow as Victorians take advantage of rail fare cap

‘For the whole journey people were sitting on the floor. It didn’t feel safe’: commuters on an overcrowded Melbourne to Albury service. Photograph: Rhona Rose

Travelling by train to Melbourne from her home in regional Victoria, Rhona Rose says she has grown accustomed to long delays, slow and bumpy journeys, and the dreaded rail-replacement bus.

But since the government capped the price of V/Line tickets at $9.20 a day – which has since risen to $10 a day – she has begun to face an entirely new challenge: finding a seat.