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Liverpool Echo
Liverpool Echo
National
Patrick Edrich

Family's heartbreak as TUI cancels holiday after weeks of passport struggles

A family who have endured weeks of struggle trying to get a passport for their daughter had their holiday cancelled just days before their flight.

Leanne Dooley, her partner Ken and her two children, Lily, 12, and Poppy, 10, were due to go on their first holiday to Lanzarote on June 7 but were emailed last night by TUI telling them their flights have been cancelled. Leanne, 35, was contacted by TUI that their holiday plans had been cancelled at just after 2am today.

The travel operator has recently axed a number of flights due to leave Manchester Airport to tackle staff shortages and "ongoing disruption". Leanne and her family are among 34,000 people whose half-term and summer plans have been decimated by issues which have caused flight delays, cancellations and baggage problems.

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