A family claim they had to head straight home from their holiday because Premier Inn failed to offer them the right room.
Andrew Henry had headed down from Manchester to Cardiff with his parents Ian and Linda to meet his sister's in-laws for the first time, only to discover something wrong with his booking.
Linda had reserved a disability room on the ground floor of the Cardiff South Premier Inn and a room next to it, so she and Ian could keep their door open in case Andrew needed them.
