The former Post Office chief executive Paula Vennells and other senior executives searched for “non-emotive” words to describe computer bugs found in the company’s Horizon IT system in an “absolutely Orwellian” use of language, a public inquiry has heard.
The inquiry is investigating why the Post Office hounded and prosecuted post office operators for more than a decade because of shortfalls in their branch accounts. It has since emerged that these discrepancies were due to IT problems in the Horizon computer system.
