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InsideEVs
InsideEVs
Technology
Steven Loveday

EV-Only Brands Lag Behind Rival Brands' Customer Service: Survey

Tesla Inc. Rivian Polestar Lucid Automotive News

A recent survey by Pied Piper – a retail service tracking company – suggests that electric-exclusive automakers are lagging behind rival premium brands when it comes to customers' overall experience. The Pied Piper Prospect Satisfaction Index (PVI) takes into account 70 "best-practice behaviors" to get a handle on the retail service performance of automotive brands.

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