Eurovision got off to a difficult start this week as the singing competition's welcome party was slammed for its “horrendous“ crowd control by concert-goers.
The National Lottery’s Big Eurovision Welcome was held at St George’s Plateau on Sunday and saw performances from Frankie Goes To Hollywood, Atomic Kitten, The Vivienne and more.
However, concerns over crowd control and scenes of panicked fans being pulled from a crowd crush appears to have overshadowed the event.
Since the event on Sunday, fans have complained over the lack of action from security as crowds began to increase – with some claiming there was “virtually no space to breathe“.
Jess Swift from Liverpool told the PA news agency: “At first it was a good nice atmosphere, but all of a sudden the feeling began to change”.
“There was a child no older then 10 next to me who was in tears as he was just getting pushed against this barrier.
“When it began to get busy, me and several people around asked security to help with crowd control on getting people to either side but nothing happened.
“Some had an argumentative attitude and didn’t want to help.”
Jess, 18, claimed the production team “was more helpful and did a better job than security”, and many also fainted while at the event.
The regular concert-goer said that while she is used to crowds, the situation was “horrendous“.
She added: “I am used to crowds and the usual closeness and pushing but this was horrendous and nothing like I’ve ever seen before.
“The organisers are so lucky the crowd helped each other out, otherwise that would’ve turned very badly.”
Morgan, 24, who lives near Chester and attended with three other fans claimed the “spectacular displays and great acts” were “sadly overshadowed by the lack of crowd control and organisation”.
She said: “People were being told mixed messages, they were trying to push through past us to get to the other side, which we were told was blocked off and then they would come back.
“There was virtually no space to breathe.
“I saw girls crying and leaving. People were stressed and irritated. At one point we were shouting to get the attention of stewards [or] staff at the back, near the barriers, to get their attention, saying we need more space.
“I felt the whole thing was chaotic.”
Morgan added how it was only in the last half an hour that attendees had a “bit” more breathing space, which was a “huge relief”.
Courtney Neary claimed it got really crowded at around 7pm and she pre-emptively asked security to get people in to help with the crowds before problems escalated – but wasn't given much assistance.
“We got told, ‘we’ll sort it out in a minute there’s not much we can do from here, but we are looking at the situation‘,” she explained.
“Maybe about 15 minutes passed, and it got worse and worse to the point where I physically couldn’t move, I couldn’t lift my arms up.
“I must have seen at least 20 people get pulled out around where we were.”
She added she had plans to go to more Eurovision events around the city centre, but has since changed her mind.
“I’ve said to my family now I won’t be going to any of them. I couldn’t trust the security.”
Claire McColgan, director of Culture Liverpool, issued a statement following the incident.
She said: “Event safety experts confirmed that at no point was anyone in danger, there were no serious medical incidents and we were comfortably within the available capacity.
“Before the event began, people were keen to gather in front of the stage and this caused a small number to feel uncomfortable.
“These individuals were helped out of that situation and the team then ensured this area remained safe and comfortable for those in it once the show started – which went off without any issues.”
A Liverpool City Council spokesperson said there was no overcrowding onsite and “we were actually under capacity”.
