Over Christmas and the new year, airline passengers at Heathrow and Gatwick faced repeated mass cancellations due to bad weather. Distressing for travellers, but at least they had generous air passengers’ rights rules on their side. They were entitled to alternative transport as soon as possible at the airline’s expense, plus meals and hotels until they could make the journey.
Some Paris-bound passengers ended up on Eurostar, which earned a tidy sum taking people through the Channel Tunnel to the French capital.
