England’s ‘complex’ health and care system harming patients, report says

The report by the Health Services Safety Investigations Body found ‘frequent failures’ in coordinating care was making some patients’ conditions worse. Photograph: Jeff Moore/PA

Navigating England’s “complex” health and care system is “extremely difficult” and carers and patients are experiencing burnout, distress and harm as a result, a damning report says.

There were frequent failures by NHS and care organisations in coordinating care for people with long-term health conditions, the Health Services Safety Investigations Body (HSSIB) found. Figures show 41% of adults and 17% of children have at least one long-term health issue.