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Evening Standard

National

Neil Lancefield

Air traffic control meltdown worsened by engineer's work from home password issue

Nats CAA Johan Lundgren Louise Haigh United Kingdom National Air Traffic Services

Resolving an air traffic control (ATC) meltdown in August 2023 was made more difficult because of delays in verifying the password of an engineer allowed to work remotely, an inquiry has found.

More than 700,000 passengers suffered disruption when flights were grounded at UK airports on August 28 last year after ATC provider National Air Traffic Services (Nats) suffered a technical glitch while processing a flight plan.

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