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The Guardian - UK

Business

Mark Sweney

Energy suppliers to be investigated over Britons forced on to prepayment meters

Ofgem Grant Shapps Citizens Advice

Woman swiping gas prepayment card through electronic token metre — Citizens Advice data showed 3.2 million people were left with cold and dark homes last year after running out of prepay credit. Photograph: John Birdsall/Alamy

Energy companies are to be investigated by the regulator Ofgem after a sharp increase in the number of struggling households being forced on to prepayment meters.

Ofgem could consider taking legal action if it determines the rise in the number of homes being forced on to prepayment meters is proven to show companies are not taking proper due care of vulnerable households.

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