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The Independent UK

National

Josie Clarke

Energy firms criticised as websites crash in rush to submit meter readings

Ofgem Eon Martin Lewis Octopus Energy British Gas Citizens Advice NEA So Energy

PA Media

Consumer groups have criticised energy firms for failing to avert a widescale crash of their websites as customers rushed to submit meter readings ahead of Friday’s price jump.

Customers reported issues logging in to supplier websites including British Gas, EDF, E.On, SSE, So Energy and Octopus Energy from early on Thursday.

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