FAQs
Does Emma offer a sleep trial?
Emma currently offers a 200-night sleep trial on its mattresses and beds which is a great way to test out a new sleep surface and see if the brand’s products are right for you. It also offers a 100 night sleep trial for its mattress topper, 30 nights for pillows and weighted blankets, and 14 nights for duvets and mattress protectors. If you don’t find the Emma product you choose quite the right fit, you can contact the brand’s customer service team to arrange a free collection.
How do you return an Emma order?
As it can take a few days to get used to a new sleep set-up, Emma recommends taking advantage of the sleep trials it offers on most of its products so that you can give your new product a thorough test out before you initiate a return. However, if you decide a product isn’t for you then the brand offers free returns. Simply contact the customer service team or use the brand’s self-service returns portal to arrange a collection. One of the collection companies Emma works with (either the British Heart Foundation, Debra or Keen & Able) will then contact you via telephone within 2-3 working days to organise a suitable date for collection. The brand aims to process refunds within 14 days of the pick up.
Will Emma take my old mattress away?
Although we’d generally recommend hanging on to your old mattress until you’re sure that you’re happy with the new one, Emma does provide the option to have your old mattress taken away when the brand delivers your new one. This service costs an additional £39 and needs to be added to your cart on the checkout page, as it cannot be added to your order retrospectively.
Hints and tips
While Emma discount codes are a great way to save money on your order, there are also other ways to cut the cost of your purchase.
Wait for a sale: if you’re looking to score an Emma mattress deal or save money on the brand’s bedding then the good news is that you’ll find regular sales events happening on the brand’s website. What’s more, discounts are usually super generous, with up to 50% off discounts a fairly common occurrence, and you’ll never have to wait too long for a sale, with Emma generally running a promotional event of some kind every few weeks. Sales tend to happen around ‘special’ times of the year, like Bank Holidays, Easter, Christmas, New Year, as well as general spring, summer and winter events, so there’s never too long to wait to nab yourself a bargain.
Shop on Black Friday: like many mattress manufacturers, Emma tends to cut its prices drastically on Black Friday to drive pre-Christmas sales. The term Black Friday originated in the US to denote the first day following Thanksgiving when retailers would cut prices to draw holidaymakers to shop their store's sales. Driven by global brands, the price-slashing event soon crossed the pond, and now Black Friday – closely followed by Cyber Monday – has become one of the UK's biggest consumer extravaganzas, rivalling traditional Boxing Day sales. The price-slashing event happens each year on the last Friday of November, although Emma has been known to start its Black Friday discounting early, with great deals running on the Simba website throughout the whole month of November.
Sign up to the newsletter: Many of our favourite websites offer a nice sweetener when you sign up to receive their newsletter, and Emma quite frequently offers newsletter subscribers exclusive offers. Plus, the newsletter will keep you in the loop about current and upcoming discounts and sales.
Keep an eye on social media: As well as signing up for the brand’s newsletter, it can be well worth keeping an eye on Emma’s social media channels to get alerts for discounts and sale events. It’s also a great way to hear about any special offers or competitions the brand may be running.
How to use Emma Mattress discount codes
- Choose the best Emma discount code for you and select by clicking on the ‘Get Discount’ button
- A pop-out box will appear displaying the code. Simply click the code to copy to your computer or mobile device, or by using the ‘Copy’ button
- Click the button to take you straight to the Emma website and get shopping!
- Once you’re ready to checkout, head to the basket and click on the text that reads ‘Add discount code’. Paste the Emma discount code and click ‘Apply’
What to buy from Emma
Armed with a discount code but wondering what to shop for? Well, Emma’s mattresses are the real star of the show here. We put the brand's best value mattress to the test in our Emma Original mattress review and found it certainly didn’t disappoint, with our reviewer describing it as 'delivering on promises of body support and partner disturbance thanks to its motion-isolation memory foam top layer, and stating that it goes the extra mile when it comes to comfort’. A worthy winner of 5 out of 5 stars from our review team. The brand’s Premium mattress also scored highly when put to the test in our Emma Premium mattress review. This offering earnt 4.5 out of 5 stars, with our tester saying, ‘it's seriously good at cushioning, especially on the lower body. Breathable, and yet sturdy enough to insulate from an often restless bed partner, this mattress is the real deal if you're looking to invest in your sleep routine’.
However, that said, a good night's sleep isn't all about the mattress. What you put on it counts too, whether that's the best pillows for your preferred sleeping position, or a cloud-like duvet and Emma has the bedding solutions to do just that.
Plus, if you want to get your mattress and bedding all sorted in one fell swoop, then the brand’s bundles are well worth a shop. The basic bundles usually offer a mattress, pillows, and duvet, with the top-of-the-range bundles combining a bed base too – often for not much more than the mattress cost alone, so if you're furnishing a bedroom from scratch they can be well worth checking out.
