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The Guardian - AU

National

Josh Taylor Technology reporter

eHarmony deceived Australian customers with ‘subscription traps’ that cost hundreds of dollars, court finds

eHarmony United States ACCC Australia

Person using mobile phone — The federal court found eHarmony engaged in misleading or deceptive conduct, with one customer saying they’d had a $598.80 debt accrued and referred to the debt collector. Photograph: MITO images GmbH/Alamy

Dating website eHarmony engaged in misleading and deceptive conduct over subscription traps that cost thousands of customers hundreds of dollars each, the federal court has found.

The Australian Competition and Consumer Commission (ACCC) sued the US-based eHarmony in 2023 over claims of providing free dating on its platform, and the information consumers were given on subscription costs and renewal terms when buying a premium subscription.

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