Hundreds of EE customers have reported issues with their mobile data and broadband connections.
Customers have complained they have been left with no signal, despite the EE website suggesting there are no network problems.
Disgruntled customers posted on X/Twitter about the issue, with one claiming it is the “third time this week” they have had no signal, adding that the “website once again claiming ‘excellent coverage’ which quite clearly isn’t the case.”
Others have said their mobile signal is “constantly dropping out” or that they have no signal at all.
@EE no service in HU9 for the third time this week. Website once again claiming “excellent coverage” which quite clearly isn’t the case.
— sam (@SP_2310) November 16, 2025
Around 300 people reported issues on Sunday morning, according to Downdetector.
EE told customers on X to look at their network checker for any known issues or to call their technical support team.
EE has said it is aware of an outage impacting some customers in the Hull area.
It explained the outage is due to essential works taking place which it expects to be completed today.
The company has apologised for the issue and urged its customers to use Wi-Fi calling where possible.
