An Edinburgh hotel has apologised after a disgruntled claimed they found a 'mountain of dust' under their bed after getting a room upgrade.
In a three-star review for Market Street Hotel, the customer explained how they had booked a 'Vista view' but was offered an upgrade to include a bigger bathroom and birthday balloons. However, what they received was not what they were expecting.
They also went on to complain that they were woken up by window cleaners in the morning.
