An Edinburgh hotel has apologised after a customer hit out at a member of staff's poor 'attitude' and 'lack of service'.
The Sheraton Grand Hotel & Spa in Edinburgh is a popular place for people to stay when they are visiting the capital, garnering an average four and a half stars out of five.
However, one customer ranked the hotel a mere two stars, as they complained about the way they were treated by one of the staff members on site.
