Budget hotel chain Britannia has been ranked the UK’s worst for the 10th consecutive year.
With one in Edinburgh, the company’s hotels rated just two stars out of five for categories such as cleanliness, bed comfort and value for money in the annual survey by consumer group Which?.
Receiving an overall customer satisfaction score of just 56 per cent, visitors described the surroundings as “tired and tatty”, with a “rough and ready” feel.
