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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Ebay won’t refund me over a fraudulent stolen laptop listing

eBay Police American Express
eBay website
EBay’s money-back guarantee seemed not to apply over a a stolen laptop. Photograph: Tim Goode/PA

At the end of last year I bought a laptop on eBay that was being sold by a third-party seller. In February the Metropolitan police emailed me to inform me the laptop had been stolen from the NHS. I returned it, as per its instructions, about 10 days later.

I called eBay to obtain a refund, assuming fraudulent activity would be covered by its money-back guarantee. The seller had, by this time, disappeared from the site.

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