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The Guardian - UK

Business

Anna Tims

EasyJet refuses to honour a promised £472 refund

EasyJet aircraft — EasyJet passengers faced disruption after problems with air traffic control at Gatwick last year. Photograph: Salvatore Di Nolfi/AP

The day before my easyJet flight to Budapest last July, a UK air traffic control outage caused significant disruption at Gatwick.

On my arrival at the airport check-in, easyJet staff refused to issue me with a boarding pass because a smaller aircraft, with fewer seats, had had to be substituted. This left 35 passengers unable to board.

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