The Department for Work and Pensions (DWP) has announced that a scheme supporting people making a new claim for Universal Credit will be delivered independently by the Citizens Advice network, in partnership with Citizens Advice Scotland, for another year following a further £21.3 million investment.
The 'Help to Claim' service will now run until March 2023 and since its launch in 2019, has supported over half a million people across the country with their Universal Credit application - nine in 10 benefit claimants who used the service rated their overall experience as 'good' or 'very good'.
Trained advisers provide advice for anyone who requires support to make a new Universal Credit claim, including those moving from a legacy benefit, such as how to collect the relevant evidence and fill in the application.
