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TechRadar
TechRadar
Markus Muller

Drive agentic AI success with an integrated approach to API management

Customer service 3D manager concept. AI assistance headphone call center.

The world is about to write a new chapter in the story of AI. If the first was about unlocking the technology’s predictive abilities, and the second tapped into its generative (GenAI) potential, the third will be dominated by agentic AI driving autonomous decisions. These technologies offer seemingly unlimited potential, but to unlock it, organizations need to seamlessly connect their AI agents to a multitude of systems and data.

Application Programming Interfaces (APIs) have therefore become essential to the success of AI strategies, providing the layer of connective tissue that agents need to communicate with enterprise systems. In fact, they’re already helping to unlock the value of GenAI. IDC claims that those with GenAI-enhanced applications and services in production have roughly five times more APIs than those who haven’t yet invested in the technology.

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