A mobility scooter user has said she now dreads travelling home from work after being left stranded on a train when nobody came to help her get off at her stop. Just days before, she said passengers had to help her off a train after a guard said that there was no ramp for her to use.
Claire Fisher, 55, uses a mobility scooter due to arthritis and relies on the train and her scooter to commute to work in Swansea, using a Great Western Railway service in the mornings and a Transport for Wales (TfW) service in the evenings. However, on Thursday, March 6, she was left on the train for over 14 miles from her stop after no guard came to help her get off.
Claire had been travelling on the 6.15pm Transport for Wales service to Carmarthen on Thursday, March 9, after an earlier service was cancelled and planned to get off at Burry Port. But, when the train pulled into her stop, she said she waited for a guard before the train pulled out of the station with her on it.
