A woman was left 'embarrassed and choked up' after an M&S staff member allegedly shooed her away from using the disabled toilets and later misgendered her.
Tay Beales, 22, was shopping at an M&S store on Exeter High Street with her girlfriend, Freya, at around 2pm on Tuesday, May 17, DevonLive reports. Tay, who suffers from epilepsy, wanted to use the disabled toilet but a member of staff told her she was not allowed.
The staff member allegedly told Tay, from Devon, she was "not disabled", and later ushered her into the men's loo - even though she is a woman. Tay said she felt "choked up" and was "trying not to cry" after the incident left her upset and embarrassed.
