A ScotRail employee claims the train operator is "locking out" disabled passengers from using the railways because of its failure to accommodate their needs.
The worker, who asked to remain anonymous, told Glasgow Live that problems helping passengers with disabilities on and off of trains have been compounded by the removal of ramps from stations. This means that even if assistance has been pre-booked, station staff are at a loss to assist - particularly if train services have no on-board crew.
The employee, who has worked for the company for 14 years, said: "ScotRail recently made a decision to remove ramps from many stations. The reason being that the current ramps had gone out of date and no longer adhered to safety requirements.
