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Fortune
Fortune
Seamus Webster

Delta cancellations following CrowdStrike outage reveal fragility of flight operations

People sit at a Delta terminal with their baggage during this week's chaos. (Credit: Mario Tama—Getty Images)

Thursday appears to be the first day since last week’s CrowdStrike outage that Delta Air Lines’ operations were completely back to normal. By midday, the Atlanta-based airline and its regional carrier Endeavor Air had just five cancellations, affecting fewer than 1% of flights, according to flight-tracking website FlightAware.

But Delta’s return to normal came four full days after most other major carriers had nearly recovered. On Monday, while United, JetBlue, and American canceled fewer than 200 flights combined, Delta canceled 1,160 trips, almost 30% of its operations that day, according to FlightAware. Since the outage last Friday, the airline has canceled more than 7,000 flights, and on Wednesday, the Department of Transportation estimated that over half a million passengers have been impacted. 

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