A Delhi man's family dinner at an upscale restaurant in October 2024 turned into a legal battle after he refused to pay a Rs 949 service charge added to his Rs 11,761 bill. Alleging that restaurant staff surrounded his table and prevented him from leaving until he paid the amount, he approached a consumer commission, which has now held the restaurant guilty of unfair trade practice.
The South Delhi District Consumer Disputes Redressal Commission, comprising President Monika A. Srivastava and Member Kiran Kaushal, directed the restaurant, House of BOHO, to refund the service charge with interest and pay Rs 25,000 as compensation.
