The Puducherry District Consumer Disputes Redressal Commission recently held a popular restaurant on M.G Road, Puducherry, liable for deficiency in service after it served biriyani containing a dead insect, which appears to be a fly, to two persons. Consequently, the district consumer commission directed the restaurant to pay the complainant Rs 10,000 as compensation and Rs 3,000 towards litigation expenses. It also ordered restaurant to provide him two plates of freshly prepared biriyani free of cost every Sundays for five consecutive weeks (total 10 plates of free biriyani).
The complainant provided both photo and video evidence showing a dead insect, which appears to be a fly, found in the biriyani served to them; even the restaurant acknowledged this in the Google reviews, stating that it was an isolated incident. Although the photo was grainy, the video was of reasonably clear quality and clearly showed the dead fly in the biryani served to them, which made his case stronger.
