While the Central Consumer Protection Authority’s (CCPA) recent announcement which tagged service charges “unfair” has sparked joy among bill paying consumers, the same is not the case for those who own and run hotels and restaurants.
Although the Bruhat Bengaluru Hoteliers’ Association (BBHA) said that it welcomes the government’s decision, which said that service charges can no longer be included in the bills by default, most pub and restobar owners are not so happy with the decision.
“We welcome the new guidelines issued by CCPA. As per the guidelines, no hoteliers can charge service charge other than the food bill and GST. We are also of the opinion that this additional burden on our customers is not required, though the major part of this charge goes to our staff,” said P.C. Rao, president, BBHA.
