Customers who booked with a Welsh coach company claim they have been left up to hundreds of pounds out of pocket after not receiving refunds for cancelled trips. Passengers also claimed they had "nightmare" journeys with Merthyr Tydfil-based firm Travel with Matthew including a trip to Bath which resulted in a five-hour journey time.
A statement from the business, which started in 2019, stated "a number of contributing factors" led to some of the issues raised by customers. It also included an apology and said a brand-new admin department had been appointed.
Local resident Anthony Soroko said he had been waiting five months for a refund from Travel with Matthew after a trip for his wife and daughter to London was cancelled. The 51-year-old said it wasn't the first time he'd had issues with the company, but that this was the longest he'd had to wait for a refund.
