Steakhouse chain Miller and Carter has set out its dress code rules after a man going out for a meal with his family was refused entry for wearing a tracksuit. A customer left a review online after being refused service because of clothes.
A woman explained she and her partner had gone out for a meal with their 10-year-old daughter. She wrote: “I am absolutely appalled to say the least. Me, my partner and daughter came for a family meal and we were refused at the door due to my partner wearing a smart grey tracksuit.
“The two women at the desk were very rude the minute we arrived, making snide comments and looking my partner up and down. The one lady told us it was down to the manager and then told us she was actually one of the managers herself.
“Very rude, very abrupt and I don't mean to be rude myself, but I would not say they were dressed very well myself. I felt mortified and embarrassed especially with our ten-year-old daughter who was with us.
“I said we've been to many Miller and Carter's dressed in the same clothing before and we've never been refused service ever. And the lady told us different Miller and Carter's have different rules, which makes no sense at all. Discrimination the minute we arrived. We will not be returning again.”
The restaurant manager who dealt with the incident has since replied to the review and re-emphasised the dress policy, reports BirminghamLive. The response reads “I was the host who greeted you and conversed with you regarding the dress code. We do not allow sportswear within the restaurant area and as such, the gentleman with whom you were with, was wearing a tracksuit.
“We would have happily booked you in for a later time, as suggested to you in person, allowing you the opportunity to change but do advise our guests that we operate this policy. A copy of this is available within our lobby area and will always be more than happy to answer any questions.
“I find it pertinent to remind you that this is a policy that is held across the brand of Miller and Carter and as such is not discrimination against any persons who visit us. We do wish you a pleasant week ahead.”
A spokesperson said: "We like to think that dining at Miller and Carter is a bit of a treat, and many of our guests like to dress up to celebrate their special occasions. Therefore we have a smart-casual dress code and kindly request that no sportswear is worn when visiting Miller and Carter."
