A customer who was one of the thousands switched to a new supplier when their energy companies collapsed last year was shocked to be told by British Gas that their new bill would be almost £5,000 a month.
The customer, posting online under the name rem0tely explained they had been switched to British Gas and was setting up a new direct debit when the estimated monthly cost was sent through.
Posting on Reddit the BG customer wrote: "I started setting up my direct debit for British Gas after being switched to them.
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