What began as a dream voyage of sun, sea and luxury quickly spiralled into misery aboard Royal Caribbean's Serenade of the Seas, where 71 passengers and a crew member were struck down by a violent norovirus outbreak.
Holidaymakers expecting champagne toasts and poolside cocktails instead faced days of sickness, cancelled plans and mounting fears of a dreaded mid-cruise lockdown. Now furious travellers are demanding answers and accountability.
