For their first overseas trip since the pandemic, Lianne and Grant Francis planned to be in Bali on their 23rd wedding anniversary – but instead spent their special day in transit after Jetstar cancelled their original flight.
Lianne says among those waiting four hours at the gate, only for the outbound flight to be cancelled, was a woman with her husband – who uses a wheelchair and lives with dementia – for what would be their last trip together. There were also kids in tears waiting to board , while others forked out thousands of dollars booking alternative flights with other airlines.
