A couple have vowed never to fly with TUI again after being refused on board a plane.
Penny Priestly, 59, and her husband Dug had forked out £1,800 for a 10-day package to Benidorm with the travel operator. But when they arrived at East Midlands Airport on Tuesday, May 16, they were told they couldn't check in for the flight out.
Penny told Nottinghamshire Live: "We just turned up and were waiting an hour in the queue, I think we were about fourth from last and the girl on the checkout said to the other girl, 'Can you check those dates?'
