A British couple claim they were treated like "second-class citizens" at their five-star Mexican hotel after catching Covid. Pam and Peter Ladyman say they informed staff at Hotel Riu Palace Pacifico in Nuevo Vallarta of their positive tests and were told to isolate for the remainder of their stay.
The pair say they then spent 11 days in isolation - during which staff refused to clean their room in unbearable 40-degree heat. They claim they had stone cold meals delivered to their door and had their room key disabled so they couldn't leave.
Pam, 75, says the staff had no sympathy for their situation, and they had to fight for everything they asked for throughout the ordeal. She said: "When we think back to being stuck in that hotel room it makes us feel physically sick.
