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Wales Online
Wales Online
National
Izzy Hawksworth & Steven Smith

Couple claim they had £8,000 worth of items stolen from Hard Rock Hotel room in Tenerife, but staff 'laughed'

A British couple have told how their luxury break at a five-star hotel turned into a holiday nightmare - as they claimed they had £8,000 worth of items stolen from their room. James Dobson, 40, and his wife Jayne, 39, claim staff at the the £1,300 a night Hard Rock Hotel in Tenerife laughed in their faces when they reported the alleged theft.

The couple say three days into their much-needed break with their two children, aged four and seven, ten items worth around £8,000 were taken as they relaxed by the pool. This included two designer handbags, three pairs of designer sunglasses, a Nintendo Switch, Bose Bluetooth headphones and James' electric toothbrush. The alleged thieves even managed to get into the room's locked safe and steal 800 Euros (£710) from James's wallet, the couple claim.

James said: "When we returned to the room, although there was no physical evidence of a break-in, we noticed straight away that things were missing. These were obviously not opportunists. They knew exactly what to take.

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