A special needs teacher from County Durham who was left in a freezing-cold house due to Storm Arwen and Storm Malik is fighting to get compensation for residents.
Chloe Gillie, 39, who lives in Hamsterley, said she was left without power for more than 62 hours during Storm Arwen and more than 53 hours during Storm Malik. Residents believed the power cuts needed to have lasted more than 48 hours for people to be entitled to any compensation.
During Storm Malik, however, despite Chloe's power going off at 9.20 am, Northern Powergrid incorrectly said that their records show it went off at 7.13pm. Chloe said the mistake was acknowledged by Northern Powergrid and she was expecting to be sent some compensation - but she said she's being refused any payments.
