A complaint from the daughter of a disabled woman against Trafford council over the way changes to her mother's care package were handled has been upheld by the local government and social care Ombudsman. The authority has apologised to the two women and paid them £250 each in compensation for the 'distress caused by the fault'.
In October 2021, daughter 'Mrs B' complained that she had not been informed by the council that 'Agency 1' had given notice to quit giving care to mum 'Mrs D' on September 16 - the names of individuals and organisations in the report are redacted. The council then failed to inform Mrs B that 'Agency 2' had been commissioned to provide care.
She only found out when a man turned up at her mum's flat on September 27, 2021. Prior to this Mrs D - who also suffered mental health problems - had requested to be given care only by female workers.
