As Lemonade explores new ways to use artificial intelligence, the online home insurance provider is still determining which technology investments will create the efficiencies that lead to growth.
Lemonade posts double-digit revenue increases, but remains unprofitable, so “unit economics is key,” says Adina Eckstein, chief operating officer at Lemonade, while speaking at a recent Fortune COO virtual event. By investing in AI and creating a “superhuman” workforce, Eckstein says she can maintain more stable spending on operating expenses, while still growing sales.
