A district consumer disputes redressal commission directed a popular restaurant to pay ₹40,000 as compensation after it served a cake with eggs as an ingredient to a vegetarian customer.
The District Consumer Disputes Redressal Commission, Hyderabad - I, was handling a complaint filed by D.S. Chowdary against opposite parties (OP) Concu Cakes Restaurants in Jubilee Hills and Banjara Hills.
According to the complainant, she ordered an eggless cake on August 10, 2022, from the restaurant’s website and paid ₹2,500. The cake was picked up on August 16 and cut the same evening. The complainant noticed a different smell from the cake and realised it was not eggless after eating a portion. She raised a complaint on the restaurant’s website and contacted customer care, where the restaurant’s owner admitted the mix-up. The restaurant offered a refund and a free meal, but the complainant rejected the meal while accepting the refund.
