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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

‘Completely destroyed’: how a Halfords service left a car owner £2,000 out of pocket

Ian Tubbs's Alfa Romeo
Halfords stood by its employee’s claim that the Alfa Romeo was being professionally driven at 25mph. Photograph: Ian Tubbs

A Birmingham man who took his beloved Alfa Romeo to Halfords Autocentre for a routine service has described his despair after it was written off on a test drive by a staff member, leaving him more than £2,000 out of pocket.

Ian Tubbs contacted Guardian Money when, rather than helping a customer whose car was “completely destroyed” in its care, Halfords refused to accept liability for the collision and the financial losses he suffered as a result.

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