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AAP
AAP
Tom Wark

AI chatbots pushing buttons of weary telco customers

ACMA Optus Tio Circles Telstra TPG
The rate of telco customer complaints being referred to the industry ombudsman is on the rise. (James Ross/AAP PHOTOS)

Frustrated Australian telco customers risk being forced into endless question loops with artificial intelligence chatbots while the industry ombudsman deals with more complaints.

Analysis from the communications watchdog released on Wednesday highlighted a third-straight quarter of higher rates of customer complaint referrals being escalated to the industry ombudsman.

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