Companies need to take a human-centric approach to AI, experts say, as executives try to shift from experimentation to implementation

Drawing of a man and a humanoid robot working face to face at computers (Credit: MALTE MUELLER VIA GETTY IMAGES)

Organizations are still in the very early stages of scaling AI across their workplaces. A 2025 report by McKinsey & Company found that roughly two-thirds of companies are still just experimenting with AI and have yet to implement it more widely.

The answer doesn’t lie in tech, say industry experts, but in people. To effectively integrate AI in the workplace, companies need to take a human-centric approach to its buildout, which means investing not just in tech, but also in upskilling employees.