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The Economic Times
The Economic Times
Business

Clean toilets, QR-code feedback: Oil companies turn petrol pump washrooms into customer trust test

Oil Petrol BPCL IndianOil

New Delhi: Clean toilets at petrol pumps may seem like a small amenity, but oil marketing companies are seeking to make them a visible measure of customer service, with senior executives personally leading inspections of washrooms across the country and QR codes inviting travellers to rate their experience.

Under the Ministry of Petroleum and Natural Gas' Swachhata Abhiyan, public-sector oil marketing companies are stepping up checks and maintenance of toilets at retail fuel outlets, seeking to turn a cleanliness drive into a lasting customer-service commitment rather than a temporary campaign.

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