A sexual health service in Liverpool is receiving more than 600 phone calls a day, as it plans to introduce a new booking system due to soaring demand.
Axess Sexual Health, the free NHS contraception and sexual health service for Liverpool, told the ECHO it will introduce a new online booking system by September. The move comes after patients expressed frustration over being unable to access services over the phone.
Currently, once phone lines reach capacity they are closed and then reopened the following day. The ‘triage’ lines are used to assess and prioritise patients according to their level of need.
