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TechRadar

Craig Hale

Cisco Webex can now tell if a contact center employee is burnt out

Cisco Webex Artificial Intelligence Ford

Cisco Webex AI tools.

In a bid to revolutionize online collaboration, Cisco has unveiled a series of new AI-powered features across its Webex video conferencing portfolio.

The most eye-catching feature, currently in beta testing, is an agent burnout detection capability, which uses artificial intelligence to identify signs of fatigue among contact center workers.

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