If you’ve ever placed an online order at Chipotle, you know the drill. You pay the “convenience” tax, hit the “double protein” button like you’re winning a jackpot, and pray to the burrito gods that you don’t get skimped. Well, one Pittsburgh man just lived through our collective nightmare. And the evidence is so egregious it might actually be a crime.
Pittsburgh-based TikToker Sam (@sam.pittsburgh) recently went viral after sharing a video of his “double chicken” bowl. Except, it’s not a double chicken bowl at all. It looks more like a side salad with a garnish of poultry. The clip has the internet screaming in solidarity. But more so, it proves once and for all that ordering Chipotle through an app is basically a form of gambling. And the house always wins.
The Great Chicken Heist
“Chipotle, count your days. I’m gonna show you guys something,” Sam says in the video, reaching for a bowl that looks suspiciously light. As he peels back the lid, the “reveal” is nothing short of tragic. Buried under a mountain of lettuce are approximately four lonely pieces of chicken. Yeah, in a “double chicken” bowl.
“This is why I never put in an online order at Chipotle,” Sam explains, poking at the bowl with a fork like a forensic scientist at a very disappointing crime scene. “Anytime that you ask for anything at Chipotle, they think they can skimp you out.” The math is obviously not mathing.
According to Chipotle’s own website, a single scoop of protein is supposed to be 4 ounces, meaning Sam paid for 8 ounces of chicken. What he got was a “very weak scoop” that would barely satisfy a toddler, let alone a hungry adult in Pittsburgh.
The Manager’s Audacity
The real “twist” in this story? Sam didn’t just take it lying down. He actually drove back to the store to confront the manager. You’d think seeing the four pieces of chicken would lead to an immediate apology and a mountain of meat, right? Wrong.
“I look the manager dead in the face, ‘This doesn’t look like double chicken,’” Sam recounts. The manager’s response? The classic gaslight: “It’s under the lettuce.” Apparently, Chipotle’s new strategy involves playing hide-and-seek with the food you paid for. To add insult to injury, when Sam realized he forgot to order a side tortilla, they had the “audacity” to charge him 50 cents for it. Yes, despite just essentially stealing over $3 worth of chicken from his bowl.
‘Why do they act like it comes out of their paycheck?’
The comment section was, predictably, a bonfire of rage. Viewers were quick to share their own “skimping” trauma and offer survival tips for the Chipotle line.
“WHY DO THEY ACT LIKE IT COMES OUT OF THEIR OWN PAYCHECK,” one user commented. It’s a question we’ve all had, and it hits right on the eternal mystery of the stingy scoop. Another shared a pro-tip for the brave: “My husband won’t tell them double until after they put the first scoop on cause they skimp on the scoop sizes if you say double. It’s weird.”
Even an alleged Chipotle manager chimed in with some rare transparency, advising people to never order online past 9:30 pm if they actually want to eat. This isn’t just a one-off tragedy anymore; it’s a systemic issue.
Former CEO Brian Niccol previously tried to fix the “skimping” allegations by suggesting customers just “nod their heads in a knowing way” at employees to get more food. Because nothing says “great customer service” like having to perform a secret interpretive dance just to get the 4 ounces of chicken you paid for.
Take this as your PSA: if you aren’t standing in that line, watching them like a hawk, you’re probably just paying $15 for a bowl of very expensive lettuce.
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